Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through the Mike Haircare website are processed and delivered.

Order Processing

Orders are usually processed and dispatched within 1–3 business days after payment has been confirmed.

Orders placed on weekends or New Zealand public holidays will be processed from the next business day.

During sales, product launches, public holidays and other busy periods, processing may take a little longer. We will contact you if there is a significant delay affecting your order.

Shipping Within New Zealand

We deliver to residential and business addresses throughout New Zealand.

Shipping costs are calculated and displayed at checkout before you complete your purchase. Delivery charges may vary depending on your location, parcel size and whether the address is rural.

Please ensure you select rural delivery at checkout if it applies to your address. An additional charge or delay may apply if a rural address is entered without the correct delivery option.

Estimated Delivery Timeframes

Once dispatched, orders will generally arrive within:

New Zealand urban addresses: 1–3 business days
New Zealand rural addresses: 2–5 business days

These timeframes are estimates and begin from the date your order is dispatched, rather than the date it is placed.

Delivery may take longer due to severe weather, public holidays, courier network delays or other circumstances outside our reasonable control.

Under the Consumer Guarantees Act 1993, products must be delivered within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow some time for the courier’s tracking system to update after receiving your shipping confirmation.

If you have not received a dispatch confirmation or your tracking information is not updating, please contact us at ordersMHC@hotmail.com.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us at ordersMHC@hotmail.com as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because an incorrect or incomplete address was supplied, additional delivery charges may apply before the order is sent again.

Authority to Leave

If you give the courier authority to leave your parcel unattended, the parcel may be left at the delivery address without obtaining a signature.

Please choose a secure delivery location. If you believe a parcel has been lost, stolen or incorrectly delivered, contact us promptly so we can investigate the delivery with the courier.

Delayed or Missing Orders

Courier tracking timeframes are estimates and occasional delays can occur.

If your order has not arrived within a reasonable time after the estimated delivery date, please:

Check the tracking information provided
Check around the delivery location
Ask other members of your household or workplace whether they accepted the parcel
Contact us at ordersMHC@hotmail.com with your name and order number

We will work with the courier to investigate the delivery. If the order is confirmed as lost, we will provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.

Damaged Orders

Please check your order when it arrives. If a product has been damaged during delivery, contact us at ordersMHC@hotmail.com as soon as reasonably possible.

Please include:

Your name
Your order number
A description of the damage
Photographs of the damaged product and packaging

Please keep the product and its packaging while we investigate. If the product has been damaged in transit, we will arrange an appropriate remedy at no additional cost to you.

Incorrect or Missing Products

If your order contains an incorrect product or an item is missing, please contact us at ordersMHC@hotmail.com with your order number and details of the issue.

Once confirmed, we will arrange for the correct product to be sent, replace the missing product or provide another appropriate remedy at no additional cost to you.

International Shipping

International shipping is only available where an international delivery option is offered at checkout.

International customers are responsible for any customs duties, taxes or import charges applied by the destination country. Delivery timeframes may vary depending on the destination and customs processing.

Please check whether haircare products can be imported into your country before ordering.

Consumer Rights

Nothing in this Shipping Policy limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand consumer law.